Privacy Policy

Privacy Policy

Last updated 26/10/2026

Who we are

Convec Plumbing and Heating is run by Michael Hopkins full name, a sole trader based at Star Lane, Ash, GU12. In this notice, “we”, “us” and “our” mean Convec Plumbing and Heating.

We are the data controller for the personal information you share with us. That means we decide how it is used, and we’re responsible for looking after it.

If you have any questions about this notice or your information, contact us at info@convec.co.uk or on 07387 193523.

What information we collect

We only collect what we need to quote for, carry out and support your work. This may include:

  • your name, address, email address and phone number
  • details about your property and heating, plumbing or bathroom requirements
  • photos of your installation, which we take for our records and for warranty purposes
  • payment and invoicing details (we don’t store card numbers)
  • any messages you send us by email, phone, text, WhatsApp, social media or our website contact form

How we use your information

We only collect what we need to quote for, carry out and support your work. This may include:

  • your name, address, email address and phone number
  • details about your property and heating, plumbing or bathroom requirements
  • photos of your installation, which we take for our records and for warranty purposes
  • payment and invoicing details (we don’t store card numbers)
  • any messages you send us by email, phone, text, WhatsApp, social media or our website contact form

Our legal reasons for using your information

UK data protection law requires us to have a lawful reason for using your information. Ours are:

  • Contract: we need your details to quote for and carry out the work you’ve asked for.
  • Legal obligation: we must keep certain records, such as accounts for HMRC, and notify gas work to Gas Safe Register.
  • Legitimate interests: for example, keeping job records in case you need us under guarantee, or sending existing customers service reminders. You can opt out of reminders at any time.
  • Consent: we will ask your permission before using any photo of your home in our marketing, such as on our website or social media. We never show your address.

 

Who we share your data with

We never sell your information. We only share it when we need to, with:

  • Gas Safe Register, to notify gas appliance installations as the law requires
  • Manufacturers such as Worcester Bosch, Vaillant and Stiebel Eltron, to register your product warranty
  • Our MCS-certified partner, for heat pump installations and any Boiler Upgrade Scheme grant application
  • Trusted subcontractors working on your job, who only receive the details they need
  • Our accountant and HMRC, for tax purposes
  • The software and service providers we use to run the business, such as email, invoicing and website hosting, who must keep your information secure

How long we retain your data

We keep customer and job records for six years after the work is finished, so we can support guarantees, warranties and any follow-up work, and to meet tax record-keeping rules. Enquiries that don’t go ahead are deleted after 12 months. After that, we securely delete your information.

Your rights 

You have the right to:

  • ask for a copy of the information we hold about you
  • ask us to correct anything that’s wrong
  • ask us to delete your information, unless we need to keep it for legal reasons
  • object to us using your information, or ask us to limit how we use it
  • withdraw your consent at any time, for example for marketing photos or service reminders

To make a request, email info@convec.co.uk. We’ll respond within one month.

Cookies

Our website uses cookies that are needed for it to work.  With your permission, we also use analytics cookies to understand how visitors use our site. You can accept or decline these when you first visit, and change your choice at any time.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The latest version will always be on this page.